I.T. Support & Tech Call Center

We provide many different technology services. Our certified technicians are fully qualified to assist callers with specific software or hardware issues if you need your IT Tech support calls outsourced. We take great pride in consistently providing first-contact solutions.

We can provides support as:

• Tier 1 (T1/L1) and
• Tier2 (T2/L2)

Tier 1 Call Center Support:

One of your customers will be greeted by a professional who will ask a few questions to help better direct the call when they call our tech call centre looking for IT or tech support. They can be transferred to a Tier2 representative who can help them with their software and hardware issues by responding to the queries our Tier1 representatives ask. Depending on the nature of your customers' problems, our specialists will know how to help.

Tier 2 Call Center Support:

Our Tier2 experts have the necessary training to resolve software-related issues over remote desktop connections. Through the use of software, our technicians are able to connect to the caller's desktop over the Internet. With the user's consent, we can access the user's keyboard and mouse and transfer a number of diagnostic tools to fix the user's computer. IT support calls can be made to our tech call centre to run scans, install antivirus software, unhijack computers, etc.

We can also assist your company if you're looking to outsource your IT or tech department processes. You can call us if your business ever experiences computer issues, and we'll make sure IT support fixes your computer. We can serve as your outsourced IT division for a small monthly fee. The most recent hardware and software are available from our Technology to offer secure, encrypted remote support services. To learn how to outsource your customers' or even your own IT support services, contact our tech call centre right away!